Visual Facilitation Tip: Always Repeat What You Hear

Your eyes can override what you hear! In this facinating video, two cabbies are told exactly the same pick up point, but one is given visual cues that send him to a completely wrong address. 

A visual chart becomes the gold copy record of a meeting. If the facilitator misinterprets a point and records it, the error can create confusion after the fact.

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http://youtu.be/RUUdAOU77D4